Thank you for shopping at Paknify. At Paknify, we make sure each customer has the best possible shopping experience. If you’re unsatisfied with your order and need assistance or want a full or partial refund, we’ll do everything in our power to assist you. Below is our Return Policy and Refund Information; this should only take you a few minutes to read:
Return Policy
Paknify provides a 7 day return policy on all items.
If you are not satisfied with an item ordered from Paknify, you may submit a written request to return such an item within 7 days of the delivery of the parcel containing said item.
Please review below to see if the conditions listed have been met before proceeding with a return:
Right to Return Products (Returns) : For all products to be returned, they must never have been used; in the same condition as when they were delivered to you; not altered in any way; along with their original packaging.
Returning Goods to PakNify: If you wish to return items using a postal service, you can get in touch with us by sending an email to info@paknify.com. We will reply to your email with details on what steps you need to take to return your goods.
Refund Policy
We will notify you by email when we receive, review, and process the return of your item(s) to confirm that we are processing a full or partial refund of your returned item(s). If you wish to use the original payment method used at the time of purchase, we will immediately refund.
Return Policy Refund Process: Typically, we will process your refund in seven (7) workdays from when the item(s) you have returned have been received by us.
Non-Returnable Products: It’s possible there may be certain items that are non-refundable (e.g., customized/personalized). To understand which items are classed as “non-refundable,” please see our T&C’s.
Damaged or Incorrect Items
If you notice that the items you’ve ordered are damaged or if there’s an issue with how they function (i.e., defects), please let us know as soon as possible. At the latest, this notification should occur within seven business days from when you receive the merchandise.
In either case, we’ll provide a replacement for all or part of the merchandise based upon which is most reasonable given the circumstances of the damage(s).
Shipping Information
FREE DELIVERY TO ANYWHERE IN THE USA: Delivery to anywhere in the USA is completely free of charge.
TIME OF DELIVERY: Approximately 2-3 working days from the date of dispatch, we can expect delivery of your product after you have placed an order with us. The majority of our orders are processed and dispatched by us on the same or the next business day.
METHOD OF SHIPMENT: We use recognized courier companies to ensure that your products arrive at their destination quickly and securely.
Custom Products
Custom products are unique because they ship in a container that is custom-printed to your specifications.
Special return policy on the customized product: since each item is custom made, we can only accept a return if the item was damaged upon receipt or defective when it arrived at our warehouse.
Responsibility applies to every customer: before submitting an order for printing, you will be required to review and approve any artwork & details of your order. As the customer, you alone will be responsible for errors in your work. However, we are more than happy to help correct the problem, but we may need to charge you to make those corrections.
How to Return an Item
The following is a step-by-step process to receive a refund for a Paknify purchase:
Email our Customer Service department (info@paknify.com) within seven business days from when you received your order and reference your Order Ref No. Include reasons as to why you want to return your item(s).
The customer service representative will then provide you with instructions on how to proceed with returning your item(s), which may also include a prepaid shipping return label.
Carefully package all item(s) that are being returned and ship them back to us via mail.
Contact Us
If you have any questions or concerns regarding returns, refunds, or shipping, feel free to reach out to our customer service team:
Address: 3845 Cypress Creek Pkwy Street # 279 Houston, TX 77014, USA
Phone: +1 (512) 593-3069
Email: info@paknify.com & sales@paknify.com
